We will promptly repair or replace your Coronado Leather product free of charge if it becomes damaged due to defective materials or workmanship for the life of the product. This includes leather, snaps, rivets, metal zippers, seams and most hardware.
Products that have become damaged due to accidents, normal wear and tear, misuse or neglect may be repaired or replaced for a reasonable charge or you may opt for our Trade-In Program (see below).
Fabric lining, elastics, Velcro and nylon zippers are guaranteed for one-year from the date of purchase. We will advise you of the cost of the repair or replacement and await your approval before proceeding.
Here is how it works.
1) Return your damaged product directly to the Coronado Leather Service Center along with a note explaining the problem.
2) If your product falls under the LIFETIME WARRANTY as stated above, please state whether you would like the product repaired/replaced or if you would prefer to use our TRADE-IN PROGRAM and choose a brand new product of your choice. This would require payment of 50%of the retail cost of the product.
3) If evidence indicates that the product was damaged due to an accident, normal wear and tear, neglect or we are unable to repair the product, we will advise you of the additional cost to repair or replace the product.
4) You should send the product freight prepaid and insured, to the address below. Please include a check or credit-card# for $15.00 to cover return shipping and handling within the USA. International customers are responsible for the actual return shipping and insurance charges.
CORONADO LEATHER CO.
Attn: Service Center
1961 MAIN STREET
SAN DIEGO, CA 92113
This warranty is limited to repair or replacement of the product and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover misuse, neglect, normal wear, fire, theft, loss, or intentional damage. Fabric linings, nylon zippers and Velcro are guaranteed for ONE-YEAR from the date of purchase.
50% Off - TRADE-IN PROGRAM
If you have a Coronado product that needs major repairs such as zippers and/or linings, you can opt for or we may offer a trade-in for your item with a 50% DISCOUNT applied to the new replacement item. You will need to send the item back to us with your shipping address and contact information, along with a request to TRADE-IN for a comparable but not necessarily the exact product. We cannot guarantee that your same product will be available, but you may opt for a different item and still receive the same discount. This offer is valid for any Coronado Leather product that has been used, regardless of how the damage was done. Please call if you would like more information.
Please call our service center at 1- 800-283-9509 * local: 619-238-0265 * fax: 619-238-0964 firstname.lastname@example.org