PIONEER SHOP QUESTIONS

WHAT IS THE PIONEER SHOP?
The Pioneer Shop is our retail direct “customer-funded” product platform created to bring new designs, limited-edition products & customer inspired items directly to you faster and at lower pre-sale prices (30-50% lower than retail)

Here will offer products that are unique in design, leather or function for men and women. This is where we will introduce interesting colors, new designs and unique leathers outside of our core materials.

HOW DOES IT WORK?
We design, test and take photography for a new product offering. We then add the product to our Pioneer Shop for pre-sale as a  “Campaign”. The Campaign offering will run between 7-14 days and the SHIP DATE will be clearly stated on the product page.

Once the campaign is closed, we will start production of the product regardless of how many units are sold. It’s that simple! The best part is you are getting manufacturer-direct pricing and some great products that you won’t find anywhere else.

WHY ARE THE PIONEER PRODUCTS DISCOUNTED SO MUCH?
The Pioneer Products are generally unique and designed as LIMITED-EDITION items. For this reason, they are only offered DIRECT-TO-CONSUMER and not sold at the “wholesale” level, so  they are truly marked at Manufacturer-to-Customer prices. We also do not have to carry inventory, as they are built to the quantity sold - No excess inventory for us to carry. All of this allows us to offer the Pioneer Products at prices 30-50% Off Retail.

HOW LONG DOES IT TAKE TO DELIVER THE PRODUCT?
We will have most of the materials ready and waiting to be built. The Estimated Ship Date will be clearly stated on the product pages. Depending on the campaign, we will start production immediately and generally plan for a 2-6 weeks production time. If it is a product made in our San Diego, California shop, it will be on the shorter side, but again, each product will have a clear “Estimate Delivery Date” on the page and we will keep you up-to-date along the way.

WILL THE PRODUCT BE AVAILABLE AGAIN IN THE FUTURE?
Most of the Pioneer Products will be LIMITED EDITION items that we won't offer again. If a campaign is really strong, we may bring back the product in a core collection but at the full retail price.

IF A CAMPAIGN IS "FULLY-FUNDED" or "SOLD-OUT", CAN I ORDER THIS LATER?
More than likely not. If the campaign is FULLY-FUNDED or SOLD-OUT, that means we have reached the goal and we will have enough materials to make the sold quantity of units. You have an option on the SOLD-OUT page to "NOTIFY ME" when the item is available again. It would be best to click and leave your email address here. What can happen is, we may have more units cut than we estimated. If you are on the "NOTIFY ME" list, we will contact you if we were able to cut more items.

WHEN AM I ACTUALLY BILLED?
You will be charged the full amount at checkout

WHAT HAPPENS IF THE PRODUCT DOESN’T REACH ITS FUNDING GOAL?
Because we are manufacturing 100% of our products, we will build and ship any Pioneer Products sold regardless how well the campaign deos. If you paid for the product we will build it!

ARE THERE ANY RETURNS OR EXCHANGES ON PRODUCTS PURCHASED IN THE PIONEER SHOP ?
Because of the nature of the of these products and the manufacturing, we are not able to offer returns or exchanges on Pioneer Shop items.

 

GENERAL QUESTIONS

WHERE ARE CORONADO LEATHER PRODUCTS MADE?
In 2011 we opened our new and much larger Leather Shop in San Diego, California. We currently make about 80% of our products right here in San Diego, CA USA. What is not made in the US is handmade in our small specialty leather shop in Mexico. No products are made outside of North America.

VEST & JACKET SIZING INFO
The actual size of our vests will be 2” larger than the labeled size. For example, a size 44 vest will measure 46” in circumference. When choosing your size, consider how you want your vest or jacket to fit and what you would typically wear under the garment. See our Men’s Outerwear Sizing Chart when placing your order.

CAN YOU TELL ME MORE ABOUT THE CORONADO LEATHER LIFETIME WARRANTY ?
Follow this link below to learn more about our LIFETIME WARRANTY http://coronadoleather.com/p-6122-lifetime-guarantee.html

CAN YOU TELL ME MORE ABOUT 50% OFF TRADE-IN PROGRAM ?
If you have a Coronado product that needs major repairs such as zippers and/or linings, you can opt for or we may offer a trade-in for your item with a 50% DISCOUNT applied to the new replacement item. You will need to send the item back to us with your shipping address and contact information, along with a request to TRADE-IN for a comparable but not necessarily the exact product. We cannot guarantee that your same product will be available, but you may opt for a different item and still receive the same discount. This offer is valid for any Coronado Leather product that has been used, regardless of how the damage was done. Please call if you would like more information.

CLICK HERE TO PROCESS THE TRADE-IN REQUEST ONLINE
https://coronadoleather.com/pages/warranty-repairs-returns

CAN YOU SHORTEN THE SLEEVES ON MY CORONADO LEATHER JACKET?
We will shorten the sleeves on your Coronado jacket at no additional charge (only $15. return s/h). Once this alteration is made, the jacket is non-returnable. We recommend that you order the jacket in a standard size with no alterations. Make sure the body size, color and style works for you, then return the jacket back to us with $15 (s/h) and the total inches you need removed from the jacket. Please error on the longer side, as leather jacket sleeves will shrink due to normal break-in after months of use. Sleeve alterations can be made for the life of the garment. Sometimes it makes sense to allow the normal break-in time to occur prior to returning the jacket for alterations.

Follow this link to place an “Alteration” order. https://coronadoleather.com/pages/warranty-repairs-returns

ARE ALL YOUR PRODUCTS MADE FOR CONCEALMENT?
No. Although concealed-carry products are our specialty, we do make some vests and several different types of bags without concealed-carry pockets. Inquire by email or phone if you are looking for something without concealed-carry pockets. Remember that even if you do not plan on using the product for concealed-carry, the features are 100% functional as hidden pockets for money, jewelry or whatever you would like to be secured and locked.

WHY ARE THE AMERICAN BISON PRODUCTS MORE EXPENSIVE
THAN THE COWHIDE ITEMS?
American Bison leather is truly unique and very much an exotic leather. Typically these leathers cost us about 75-100% more than our cowhide leathers. In addition to their premium cost, the hides are naturally more scarred and marked than most leathers. This creates more cutting waste thus increasing our costs even more.

IS BISON LEATHER THE SAME AS BUFFALO LEATHER?
No. This is confusing and sometimes commonly and often intentionally misleading by companies. The American Bison is commonly referred to as the American Buffalo or just Buffalo. The only true "Buffalo" is the Asian Water Buffalo. These are not directly related to the American Bison and water buffalo hides bear no real resemblance to American Bison hides. It is widely used as an inexpensive, leather in Asia and other parts of Europe. Make sure that you are buying Genuine American Bison leather.

WHAT IS SO UNIQUE ABOUT AMERICAN BISON LEATHER?
Bison is known as America's Original Leather, dating back thousands of years. They have forged a mark in American history and truly represent the unbridled freedom of the American West. The tensile strength is stronger than cow, lamb, calf and most leathers. The grain and texture is bold, pronounced and distinctive with larger, natural pebbling and wrinkling. There really is no other leather like American Bison.

WHAT IS YOUR RETURN POLICY?
https://coronadoleather.com/pages/warranty-repairs-returns

Coronado Leather products can be returned for a full-refund within 30-days of purchase. If you are not satisfied, return it to us in new condition and we will happily accept a return and process a refund (less any shipping charges).

Please note that PIONEER PRODUCTS, SALE & DISCONTINUED Items are non-returnable.  In some cases we will accept STORE CREDIT or EXCHANGES on these items at our discretion.  

Please return the product back to us using your preferred carrier. Include a copy of the invoice or the order# along with a brief note requesting a refund. Allow 5-7 days to process and credit your original payment method.