ONLINE RETURNS
To start your online return please click here
If you purchased the $2.98 free returns for store credit, exchange or a refund at the original time of checkout, there is no cost to return the package. You will be able to submit a return and receive a pre-paid label through our returns center. If you did not purchase the $2.98 free return + exchange protection at the original time of checkout, you will be responsible for returning the product.
CLICK HERE To Initiate The Return Process
General Return Policy
If for any reason you want to return something or exchange it for a different size, color or product, you can do so within 30 days of delivery.
If your product is faulty please contact customer services as soon as possible who will be able to assist you.
Returns need to be new, unused, in a saleable condition in their original packaging, and with all the labels, tags, and dust bags where applicable.
Please note, you are responsible for paying the postage charges for returning goods to us. We strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us. We do not refund the original postage and packaging charges.
PRODUCT EXCHANGES are always sent out to you free of charge.
PIONEER SHOPPE ORDERS & RETURNS
Because of the nature of the of these products and the manufacturing, we are not able to offer returns or exchanges on Pioneer Shop items. In most cases we will accept "Size Exchanges" only. If you are a VIP customer, we may offer In-Store credits at our discretion.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Contacting Us About Your Order Delivery
If you have any specific queries regarding delivery, please contact us at sales@coronadoleather.com or alternatively call us on 1-619-238-0265 and we will do everything we can to help.
Please note our office hours are 9am to 4pm PST, Monday to Friday.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@coronadoleather.com.
Sale & Discounted Items (if applicable)
Only regular priced items may be refunded, unfortunately SALE items or items that have a discount associated with them cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@coronadoleather.com and send your item to:
Coronado Leather | 1961 Main St San Diego California US 92113.
This will not include any duties or taxes that is imposed by the country of destination. We ship UPS or DHL only for International orders.
SHIPPING YOUR RETURN
To return your product, you should mail your product to:
CORONADO LEATHER
1961 Main Street
San Diego California US 92113
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We DO NOT supply a return label for returns. In some cases, we will supply a return label for exchanges only.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.