We want you to be completely satisfied with your purchase at Coronado Leather. We will gladly accept and offer a full refund for any purchase that meets the following requirements:
- The product was shipped within the last (30) days
- The product is in its original condition and can be re-stocked
- The product was not a SPECIAL SALE item or FINAL-SALE
- The product was NOT monogramed, altered or customized
- The product was FULL PRICE without any discount applied
- The product was not a PIONEER SHOPPE pre-sale item
If the product was purchased as a PIONEER SHOPPE Pre-Sale, we cannot offer a refund without prior approval. The PIONEER products are discounted and made-to-order to minimize inventory. If the product was purchased in our PIONEER SHOPPE please contact us to inquire about a Return, Exchange or CLC Store Credit.
INITIATING A RETURN (2024)
Starting in March 2024 all returns & exchanges must be processed through our ONLINE RETURN PORTAL. It's an easy and streamlined process that will walk you through the return.
To start your online return please click here
If you purchased the $2.98 free returns for store credit, exchange or a refund at the original time of checkout, there is no cost to return the package. You will be able to submit a return and receive a pre-paid label through our returns center. If you did not purchase the $2.98 free return + exchange protection at the original time of checkout, you will be responsible for returning the product.
https://coronadoleather.com/apps/redo/returns-portal
-------------------
We will inspect the product upon receipt and if it meets the above requirements a refund will go back to the same card or method of payment within 72-hours of receipt. If we have any questions on the return, we will contact you.
- Package the product and include a copy of your order or you can simply place a note with the order# and/or your name and best contact email and phone#
- Please note whether you would like a REFUND, REPLACEMENT, SIZE EXCHANGE, STORE CREDIT or other
- Ship with your preferred carrier and note your tracking information for records
Ship all returns, repairs & exchanges to the address below:
CORONADO LEATHER CO., Inc.
Attn: Service Center
1961 MAIN STREET
SAN DIEGO, CA 92113
(619)238.0265 sales@coronadoleather.com
What items are returnable?
- Full priced Items unused and in re-sellable condition
- Orders within 30 days from the Date of Delivery
Can I return a product purchased in the Pioneer Shoppe?
- All products purchased in our Pioneer Shoppe can either be returned for a Coronado Store Credit or exchanged for another size or style. Because of the inventory & manufacturing process, we are not able to offer refunds on Pioneer Shoppe items.
What items are non-refundable?
The following items cannot be returned:
- Pioneer Shoppe items (Pre-order)
- Sale items
- Discounted products
- Products that have been monogrammed
- Custom Orders
The item I received is damaged!
If the purchased product is faulty, reach out to us and we will send you a replacement item.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
We offer refunds to the original payment method for orders that are Full Priced and Delivered in the last 30 days. *
Please note this does not include Pre-Orders from our Pioneer Shoppe.* They are non-refundable
How do I ship back the items?
As a small business, we cover shipping one way. For instructions on how to ship the returned products, refer to the email received after placing the return request.
Will you provide a pre-paid return label ?
You will be responsible for paying the shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We DO NOT supply a return label for returns. In some cases, we will supply a return label for exchanges only.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
Coronado Leather Co.
1961 Main Street | San Diego, California 92113
sales@coronadoleather.com
P 619.238.0265 F 619.238.0964