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Return and Exchange policy FAQ

 

How do I return or exchange an item?

  • Visit our returns center- https://coronadoleatherco.returnscenter.com/
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Full priced Items unused and in re-sellable condition
  • Orders within 30 days from the Date of Delivery

Can I return a product purchased in the Pioneer Shoppe?

  • All products purchased in our Pioneer Shoppe can either be returned for a Coronado Store Credit or exchanged for another size or style.  Because of the inventory & manufacturing process, we are not able to offer refunds on Pioneer Shoppe items. 

What items are non-refundable? 

 The following items cannot be returned:

  • Pioneer Shop Items (Pre-order)
  • Sale items
  • Custom Orders

The item I received is damaged!

If the purchased product is faulty, reach out to us and we will send you a replacement item.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

We offer refunds to the original payment method for orders that are Full Priced and Delivered in the last 30 days. *
Please note this does not include Pre-Orders from our Pioneer Shoppe.* They are non-refundable

How do I ship back the items?

As a small business, we cover shipping one way. For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

 

Coronado Leather Co.
1961 Main Street | San Diego, California 92113
sales@coronadoleather.com

P 619.238.0265 F 619.238.0964