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Shipping Policies & Holiday 2023

Last shipping dates for Christmas (Dec 19, 2023)

  • United States Only: order by 8am PST on the 19th of December

For any urgent queries, please contact our customer services team during the office hours of 9am-4pm PST, Monday-Friday (excluding major Holidays). Call us on 1-619-238-0265 or alternatively email us on You can also message us anytime 24/7 on our website CHAT feature located on the homepage. 


For orders of $200.+ shipped within the United States and placed before December 19th, you can select the HOLIDAY 2Day Air Shipping $5. option at checkout. Short of any UPS delivery delays, this should guarantee your order arrives before Christmas. 

Please note: During sales and promotional periods we are unable to guarantee shipping and delivery times due to the high volume of orders. Orders will be processed by time and date received. You will receive an email notification once your order has been shipped.

Most packages shipping during the Holiday seasons will be sent with a SIGNATURE REQUIRED. If you wish to waive that signature, please contact us by email or on our live website chat. 

Replacement For Non-delivered or Lost Goods 

In the event that an order shipped does not arrive or is lost, stolen or damaged during shipping, we will do our best to assist in tracking your order but this can be difficult during the Holiday and is not common. Where there has been no delivery beyond 21 working days, we will process a replacement order.

Contacting Us About Your Order Delivery

If you have any specific queries regarding delivery, please contact us at or alternatively call us on 1-619-238-0265 and we will do everything we can to help.
Please note our office hours are 9am to 4pm PST, Monday to Friday.

Shipping Internationally Outside Of The United States

We offer a FLAT RATE International Shipping for $50. USD all orders that are shipped outside of the United States. You must select this shipping option at the checkout or your order will be cancelled or delayed. 

FLAT RATE International Shipping UPS Economy 5-7 Days | * Duties & Customs Fees Not Included

This will not include any duties or taxes that is imposed by the country of destination. We ship UPS or DHL only for International orders.